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Support for every Derek Coleman & Associates Inc offer, on every marketplace we publish to — the Azure Marketplace, AWS Marketplace, Oracle Cloud Marketplace, and Google Cloud Marketplace. If you arrived here from a marketplace listing, you're in the right place.
Include the offer name, your cloud and region, and what you observed. We respond within 1 business day; most tickets same-day.
Use the contact form for anything that isn't a support ticket — sales, partnerships, or general questions.
Live publishing state of every offer in our catalog, updated continuously.
Subscribed to DCA Model Gateway? Setup, calling the gateway with the OpenAI or Anthropic SDKs, tenant keys, routes, errors, limits and billing: DCA Model Gateway usage and support. Customer portal: saas.dcassociatesgroup.com.
Every image ships without any shared or default password. On the VM's first boot, a unique random admin password is generated for your VM and saved to a root-only file. There is no well-known credential to change.
Derek Coleman & Associates Incadmin on most offers, but not all), and change the password immediately.http://<VM-IP>:3000/ — on a VM deployed before 2026-09-16, or one pinned to an older version, use the
one-command manual reset on the Grafana + Prometheus support page.Launch procedure, generated-credential location and ports for each of our Oracle Cloud listings — see the Oracle Cloud support hub for the steps every image shares.
Per-product sign-in URLs, ports, and admin-password locations — one page for every Azure Marketplace offer.
/var/lib/<app>/admin-password, /root/<app>-admin-credentials.txt or
/root/.<db>-initial-password (the credential file holds the username too where one is generated — it is
not always admin), or just email
support@dcassociatesgroup.com and we'll get you sorted.